Privacy Policy

1. Information We Collect

Depending on how you interact with the Services, we may collect:

• Personal and Contact Information: Name, email address, phone number, billing address, delivery address, and other information you provide.
• Account Information: Login credentials, account preferences, saved addresses, order history, loyalty information, and customer account details.
• Order, Reservation & Transaction Information: Restaurant orders, catering requests, reservations, delivery or pickup selections, purchases, refunds, promotions, and transaction history.
• Payment Information: Payment details required to complete a transaction. Complete card numbers are generally processed by Toast or another authorized payment processor and are not stored on our systems.
• Device & Technical Information: IP address, device type, operating system, browser, app version, identifiers, access times, crash reports, and usage information.
• Location Information: Approximate or precise location when location permissions are enabled.
• Communications & Feedback: Information submitted through customer support, reviews, surveys, or communications.
• Marketing Preferences: Email, SMS, push notification, and marketing communication preferences.

2. How We Collect Information

• Directly from you when placing orders, creating an account, making reservations, requesting catering, joining loyalty programs, or contacting us.
• Automatically through cookies, analytics, SDKs, server logs, and similar technologies.
• From service providers and business partners including Toast, payment processors, delivery providers, analytics providers, and advertising partners where permitted by law.

3. How We Use Your Information

• Process restaurant, takeout, delivery, and catering orders.
• Process payments and issue refunds.
• Manage customer accounts and loyalty programs.
• Arrange deliveries and pickups.
• Provide customer support.
• Send order confirmations and security notifications.
• Improve our App, website, and customer experience.
• Send promotional offers where permitted by law.
• Detect fraud and protect our services.
• Comply with legal obligations.

4. How We Share Information

We may share information with:

• Payment processors and Toast.
• Delivery, catering, reservation, and fulfillment providers.
• Hosting, cloud storage, analytics, cybersecurity, marketing, email, and customer support providers.
• Professional advisors including attorneys, auditors, accountants, and insurers.
• Government authorities when required by law.
• Business successors during mergers or acquisitions.
• Other parties with your consent.

We do not sell personal information for monetary consideration.

5. Toast and Other Third-Party Services

We may use Toast and other third-party technology providers to support online
ordering, payments, loyalty programs, customer accounts, communications,
delivery, and restaurant operations.

Your information may also be processed according to those providers’
privacy policies.

6. Cookies, Analytics, and Similar Technologies

Our App and website may use cookies, pixels, local storage, analytics tools,
SDKs, and similar technologies to improve functionality, remember preferences,
measure performance, and enhance user experience.

7. Marketing Communications and Your Choices

• Email: Use the unsubscribe link.
• SMS: Reply STOP to promotional messages.
• Push Notifications: Disable through device settings.
• Location: Disable location permissions through device settings.

Even after opting out, you may continue receiving service-related messages.

8. Account and Data Deletion Requests

You may request account deletion through your App settings or by emailing
info@shahinihariandchopsticks.com with the subject
“Delete My Account”.

After verification, we will delete or de-identify your information as required
by applicable law. Certain records may be retained where legally required.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to
protect your personal information. However, no system can guarantee complete
security.

10. Data Retention

We retain information only as long as reasonably necessary to provide our
services, comply with legal obligations, prevent fraud, resolve disputes,
and protect our rights.

11. Your Privacy Rights

Depending on applicable laws, you may request access, correction, deletion,
or other rights regarding your personal information.

12. Children’s Privacy

Our Services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13.

13. Third-Party Links and Services

Our App and website may contain links to third-party websites and services.
We are not responsible for their privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will become
effective when the updated policy is posted with a revised Effective Date.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Shahi Nihari & Chopsticks
541 W North Ave
Villa Park, Illinois 60181
United States

Email:
info@shahinihariandchopsticks.com

Phone:
630-792-8839